Compliance

Complaints can be made by:

1. Contact to the Data Protection Officer via email to compliance@renewtrak.com
2. Renewtrak will notify the Data Controller of any complaint received within 3 business days of receipt
3. Renewtrak will review the complaint within our compliance and risk group and a formal response issued to the Data Subject within 5 business days of receipt
4. Renewtrak will export and provide data held on the Data Subject in accordance with GDPR requirements
5. Where requested, Renewtrak will remove GDPR regulated data from its systems held on the Data Subject within 2 weeks of the complaint being received and communicate this to the Data Controller
6. Where requested, Renewtrak will endeavour to use technical controls to filter and remove data relating to the Data Subject from being reloaded by the Data Controller within 2 weeks of the complaint being received, and block subsequent communications to the Data Subject from our platform

If you are not satisfied with our handling or resolution of your complaint, you can lodge a complaint with:

For EEA citizens – your national Data Protection Authority (DPA). More information can be found at https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens/redress/what-should-i-do-if-i-think-my-personal-data-protection-rights-havent-been-respected_en

For UK citizens – you should contact the Information Commissioner’s Office ( ICO ). For more information about making complaints visit https://www.gov.uk/data-protection/make-a-complaint

For Australian citizens – you should contact the Office of the Australian Information Commissioner. For more information about making a complaint to the OAIC, visit http://www.oaic.gov.au/privacy/making-a-privacy-complaint.

If you would like to report an issue to us, please contact us at:

Email: compliance@renewtrak.com

Post:

Data Protection Officer
RENEWTRAK GLOBAL SERVICES PTY LTD
C/O: Kardos Scanlan
Level 5
151 Castlereagh Street
Sydney, NSW, 2000