CASE STUDY

Saving time while improving outcomes

Customer: GPS and Track

  • Optimise the renewal process to increase customer retention and renewal rates
  • Free sales teams to focus on upsell, cross-sell, and new business opportunities
Stat 1

Size of customer: SMB

Go to market: Direct to Customer

Primary market: USA

Corporate System: Proprietary software and Quickbooks

Key issues:

1. Manual renewals took time & limited growth

2. Delivering a personalised renewals experience was limited at scale

Renewtrak replaced repetitive, time consuming and manual renewal work with an automated process that is scalable, efficient and personalized.

Stat 2

Our renewals have increased from about 20% of working devices renewed to 50% of working devices renewed. I feel like my requests get answered promptly and it truly does feel like I have a whole team dedicated.

Farrah, Head of Renewals

GPS and Track

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